Effective date: 1 October 2025
TheHelpfulPapers (“we,” “us,” “our,” or “the Platform”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information in compliance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Children’s Online Privacy Protection Act (COPPA), and Federal Trade Commission (FTC) regulations.
Information We Collect
Information You Provide
When interacting with our platform, you may provide the following personal data:
- Full name
- Email address
- Uploaded files or documents relevant to our services
- Payment details (processed securely via third-party providers; full card information is not stored)
- Contact details such as phone number or messaging handle (if shared)
- Communications exchanged with our support team
Information Collected Automatically
When you browse or use the Platform, we may automatically collect:
- IP address, device type, browser version
- Pages visited, time spent on the site, and interaction logs
- Time zone, language settings, and location data (if enabled)
- Device identifiers (e.g., advertising ID)
- Referrer URLs and campaign tracking data
How We Use Your Information
We use personal data to:
- We use personal data to:
- Provide, maintain, and improve our services
- Personalize your platform experience
- Send service-related notifications and updates
- Process transactions and support customer service
- Measure advertising performance and conduct remarketing
- Detect and prevent fraud, security issues, or misuse
Legal Basis for Processing
We process your personal information under the following bases:
- Consent – for optional features such as newsletters or marketing communications
- Contractual necessity – to deliver services you request
- Legal obligations – to comply with U.S. tax, fraud prevention, and regulatory requirements
- Legitimate interests – to improve services, ensure security, and analyze usage
We do not collect or process sensitive personal data unless necessary and explicitly provided by you.
Data Sharing and Third Parties
We only share personal data with third parties essential for platform operation, such as:
- Payment processors (e.g., Stripe, PayPal)
- Email and communication tools (e.g., Google Workspace, Mailchimp)
- Analytics and advertising providers (e.g., Google Analytics, Google Ads)
- Contractors or consultants supporting services under confidentiality agreements
We do not sell or rent your personal information. Sharing is strictly limited to service delivery, legal compliance, or advertising purposes.
Data Retention
We retain your data only as long as necessary to:
- Provide the services you’ve requested
- Meet legal, accounting, or compliance obligations
- Resolve disputes and enforce agreements
Unless required otherwise, inactive user data is typically deleted after 5 years. You may request earlier deletion at [email protected].
Your Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:
- Right to Know – request details on the categories and sources of personal information we collect
- Right to Access – request a copy of the personal data we hold about you
- Right to Deletion – ask us to delete your data, subject to certain legal exceptions
- Right to Opt-Out – object to the sale or sharing of personal information (note: we do not sell data)
- Right to Correct – request corrections to inaccurate or outdated personal data
- Right to Non-Discrimination – you will not face discrimination for exercising your privacy rights
To exercise these rights, email us at [email protected] with the subject line “Privacy Rights Request.”
Cookies and Tracking Technologies
We use cookies and similar tools to:
- Enable core platform functionality
- Track website usage and improve performance
- Support advertising and remarketing initiatives
You can control cookies via your browser settings or through the cookie consent banner on our site.
Children’s Privacy
The Platform is not intended for children under 18. We do not knowingly collect personal data from minors. If we learn that a child’s data has been collected without parental consent, we will promptly delete it.
Updates to This Policy
We may revise this Privacy Policy to reflect changes in laws, technology, or services. Updates will appear on this page with a new “Last Updated” date. For major changes, we may notify you via email or website notice.
Contact Us
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:
Email: [email protected]
Website: https://thehelpfulpapers.com