Privacy Policy

Effective date: 15 June 2025

TheHelpfulPapers (“we,” “us,” “our,” or “the Platform”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data in accordance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and relevant UAE regulations.

Information We Collect

Information You Provide

When interacting with our platform, you may provide the following personal data:

  • Full name
  • Email address
  • Uploaded files or documents relevant to our services
  • Payment details (processed securely via third-party providers; full card information is not stored)
  • Contact details such as phone number or messaging handle (if shared)
  • Communications exchanged with our support team

Information Collected Automatically

When you browse or use the Platform, we may automatically collect:

  • IP address, device type, browser version
  • Pages visited, time spent on the site, and interaction logs
  • Time zone, language settings, and location data (if enabled)
  • Device identifiers (e.g., advertising ID)
  • Referrer URLs and campaign tracking data

How We Use Your Information

We use personal data to:

  • Provide, maintain, and enhance our services
  • Customise your experience on the platform
  • Communicate updates, offers, or service-related notifications
  • Process transactions and support customer service
  • Measure advertising performance and conduct remarketing
  • Detect and address security or technical issues

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent – for optional features such as newsletters or marketing communications
  • Contractual necessity – to deliver services you’ve requested
  • Legal obligations – for compliance with tax laws, fraud prevention, and regulatory requirements
  • Legitimate interests – to improve services, maintain security, and analyse usage

We do not collect or process sensitive personal data unless necessary and explicitly provided by you.

Data Sharing and Third Parties

We only share your personal data with third parties essential for platform operation, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Email and communication tools (e.g., Google Workspace, Mailchimp)
  • Analytics and advertising providers (e.g., Google Analytics, Google Ads)
  • Freelancers or contractors supporting academic services under confidentiality agreements

We do not sell or rent your personal data. Sharing is strictly limited to functional, legal, or advertising-related needs.

Cross-Border Data Transfers

Some of our third-party providers operate outside the UK, including in the UAE. Where data is transferred internationally, we ensure:

  • Adequate protection levels from the recipient
  • Use of safeguards such as Standard Contractual Clauses (SCCs)
  • Minimal data access, limited to what’s necessary for service delivery

Data Retention

We retain your data only for as long as required to:

  • Provide the services you’ve requested
  • Fulfill legal, accounting, or regulatory obligations
  • Resolve disputes and enforce agreements

Unless legally required otherwise, inactive user data is typically deleted after 5 years. You may request earlier deletion by emailing us at [email protected]. Some data may remain in archived backups for compliance purposes.

Your Rights Under UK GDPR

As a UK resident, you have the following rights:

  • Right to Access – Request a copy of your personal data
  • Right to Rectification – Correct inaccurate or outdated information
  • Right to Erasure – Ask us to delete your data (“right to be forgotten”)
  • Right to Restrict or Object – Limit or object to certain processing
  • Right to Withdraw Consent – Withdraw consent for optional uses
  • Right to Lodge a Complaint – Contact the Information Commissioner’s Office (ICO): https://ico.org.uk

To exercise any of these rights, email [email protected] with the subject line “UK GDPR Request.”

Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Enable core platform functionality
  • Track website usage and improve performance
  • Support advertising and remarketing initiatives

You can control cookies via your browser settings or through the cookie consent banner on our site.

Children’s Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal data from minors. If we learn that a child’s data has been collected without parental consent, we will promptly delete it.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in legal, operational, or technological practices. Any updates will be reflected in the “Last Updated” date. Material changes will be communicated via email or on the website.

Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:

Email: [email protected]
Website: https://thehelpfulpapers.com