Effective date: 15 June 2025
Welcome to TheHelpfulPapers (“we,” “our,” or “the Platform”). By accessing or using our website (https://thehelpfulpapers.com), you (“User,” “Client,” or “you”) agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
About TheHelpfulPapers
TheHelpfulPapers is a UK-based educational platform that connects users with qualified academic professionals. Our experts provide support services such as editing, reviewing, formatting, and explaining academic content to enhance user understanding. These services are intended for individual, educational use only.
User Responsibilities
By using our platform, you agree to:
- Provide accurate and complete information when placing an order
- Refrain from requesting unethical or dishonest services
- Maintain confidentiality of your account credentials
- Use our services only for legitimate educational purposes
Provision of Services
Nature of Services
TheHelpfulPapers connects users with academic experts who assist with:
- Clarifying academic concepts or research methods
- Structuring and organizing assignments
- Language editing, grammar checks, and formatting
- Ensuring adherence to citation styles such as APA, MLA, and others
- Other study-related tasks
All services are provided solely for academic improvement and must comply with institutional policies.
Service Timeline
Turnaround time is established at the time of order placement, based on:
- Type and complexity of service requested
- Urgency and required depth of work
- Availability of suitable experts
Any delays will be communicated promptly, and revised deadlines will require explicit user approval.
Service Delivery Channels
Services are delivered via:
- Email (as provided at registration)
- Secure file-sharing platforms such as Google Drive
- Messaging tools (e.g., WhatsApp) if mutually agreed
Intellectual Property
Permitted Use
Users may:
- Use educational materials for self-improvement
- Consult with experts for academic understanding
- Refer to edited content for citation guidance
Users may not:
- Submit assisted content as their own academic work
- Distribute, sell, or publicly share platform materials
- Use content for commercial or publishing purposes without consent
Ownership
All materials developed or edited through the platform remain the intellectual property of TheHelpfulPapers unless otherwise agreed in writing. Users receive a limited, non-transferable, non-exclusive license for personal academic use.
Breach of Terms
Violations may result in:
- Suspension of user account
- Legal action for intellectual property infringement
- Reporting academic dishonesty if legally required
Age Restrictions
Minimum Age
Users must be 18 years or older to use TheHelpfulPapers. By registering or placing an order, you confirm your age and legal capacity to enter into agreements under UK and UAE law.
Parental Oversight
Parents or guardians are responsible for monitoring minors. If you suspect that a minor has used our platform, please contact [email protected] for appropriate measures.
Payment Terms
Accepted Methods
Payments can be made using credit/debit cards, PayPal, Apple Pay, and Google Pay.
Currency and Taxes
All charges are listed in GBP. Applicable taxes will be calculated at checkout. Currency conversion fees are subject to your payment provider.
Payment Conditions
Full payment is required before service provision. No hidden fees are applied. Any price changes will be communicated and require your approval.
Invoices
You will receive a service invoice and payment confirmation via email. Business clients may request custom invoices.
Refund Policy
Refund Eligibility
Refunds may be issued when:
- The service did not meet agreed specifications
- Technical or billing errors occurred
- Delivery was delayed and the revised schedule was not accepted
Partial or full refunds depend on individual circumstances and service progress.
Request Procedure
Email [email protected] with:
- Your name
- Order ID
- Reason for refund
- Supporting documents (if applicable)
We respond within 8 business days.
Timeframe
Requests must be submitted within 14 business days of service delivery.
Evaluation and Processing
Refunds are granted after thorough review. They are not issued if:
- Instructions were unclear or incomplete
- Final work was approved
- Requests are made after the allowed period
Approved refunds are issued to the original payment method within 8 business days.
Appeals
To contest a decision, reply to the refund response with the subject line “Escalation Request.”
Modifications to Terms
We reserve the right to update these Terms as needed. Updates may reflect service adjustments, user protection enhancements, or legal changes.
Notification
Significant changes will be communicated via:
- Website notifications
- Updated “Last Updated” date
Continued use of the platform implies acceptance of revised Terms.
Disagreement
If you disagree with updates, discontinue use immediately.
Third-Party Services
We use third-party providers for:
- Payment processing (Stripe, PayPal)
- Email (Google Workspace, Mailchimp)
- Storage (Google Drive)
- Analytics (Google Analytics)
These services follow data protection laws in the UK and UAE. By using our platform, you accept the terms of these third-party providers.
Data Sharing
Your data is only shared with third parties to fulfill service requirements and is never sold. All external partners are contractually bound to handle data securely and lawfully.
For more details, review our Privacy Policy.
Governing Law and Jurisdiction
These Terms and any disputes (including non-contractual matters) shall be governed by and interpreted under the laws of England and Wales.
Legal actions shall be handled in UK courts unless mutually agreed otherwise.
Contact Us
If you have any questions or concerns regarding these Terms, please reach out to:
Email: [email protected] Website: https://thehelpfulpapers.com